Income Assistance Administrator

Income Assistance Administrator


Income Assistance

Swan Lake First Nation

Job Description

POSITION: I. A. Administrator



DEPT: Administration

ORGANIZATION: Swan Lake First Nation

LOCATION: Swan Lake First Nation DATE:

REPORTS TO: Director of Operations N.O.C. CODE: 4212


The Income Assistance Administrator is responsible for providing the Social Assistance Program funded by Indigenous Services Canada (ISC-August 2017) to provide financial assistance to eligible individual or family units that resides on Swan Lake First Nation.


  • Administrative expenses including salaries, travel, transportation, training for professional and paraprofessional administrators and case workers, and related office costs.
  • Data collection and management activities required for program monitoring, planning, reporting and evaluation, and maintenance and upgrading of systems.
  • Development and implementation of case management systems including structured client assessment, referral, job placement, reassessment and counselling, and training and professional support for administrators and case managers.
  • Development of operational policy and related documents and delivery options to encourage local integration of income support and other programs and services necessary for the effective delivery and administration of the income assistance program.


  • Experience as office administrative role an asset
  • Excellent communications skills (written and verbal)
  • Attention to detail and problem-solving skills
  • High degree of multi-tasking and time management capability
  • Strong organisational and planning skills
  • Proficiency to MS Office
  • Ability to work unsupervised and with others
  • Knowledge of Indigenous Services Canada (ISC – August 2017) budget and funding requirements, government financial legislation, policies and procedures.
  • Knowledge of Income Assistance guidelines, application process and eligibility on First Nation communities
  • Knowledge of Active Measures initiative and partner collaboratively with program departments to streamline a process for career development for the community of Swan Lake First Nation
  • Knowledge of the five (5) funded social programs:
  • Contributions for the Income Assistance and Assisted Living Program
  • Grants for the Income Assistance and Assisted Living Program
  • Contributions for National Child Benefit Reinvestment
  • Contributions for Family Violence Prevention Program
  • Contributions for First Nation Child and Family Services Program
  • Demonstrated ability to work under pressure, multi-tasks conflicting demands, meet deadlines and work independently
  • Demonstrated ability to deal with sensitive situations with tact and diplomacy
  • Knowledge of and experience in working with aboriginal communities; an in-depth understanding of Aboriginal culture, tradition and history
  • Knowledge and proficiency with client management programs
  • Knowledge and experience in updating/maintaining online platforms
  • Knowledge and experience in utilizing a case management model ie: individualized assessment of needs, service planning, monitoring and follow-up
  • Ability to successfully manage multiple projects, programs and priorities
  • Ability to overcome challenges and flexibility to adapt quickly to change
  • A strong sense of diplomacy, negotiation and counseling skills
  • Ability to deliver presentations, workshops and training sessions
  • Knowledge and experience in budget preparation and monitoring
  • Ability to prepare thorough proposals and reports
  • Computer literacy, including effective working skills of MS Office Software products, email and internet search engines
  • Excellent teamwork and team building skills
  • Strong communication skills
  • Decision making skills
  • Time management skills


  • Maintain standards of conduct
  • Strong morals and ethics
  • Commitment to confidentiality and individual rights to privacy
  • High degree of resourcefulness, flexibility and adaptability
  • Innovative and pro-active
  • Focused and willing to learn
  • Demonstrate a dedication to the position and the community
  • Be consistent and fair
  • Be respectful


The primary work location will be in the Swan Lake First Nation Administration office. There will be occasions where attending meetings and/or workshops/training will be required outside of the work location. This position will include high levels of stress due to a demanding work schedule with deadlines and multiple tasks and/or frequent interruptions. Moderate travel will be required.


  • Accountability
  • Adaptability
  • Analytical Thinking
  • Communication
  • Critical Thinking
  • Decision Making
  • Leadership
  • Negotiation
  • Networking and Relationship Building
  • Organizational and Environmental Awareness
  • Planning and Organizing
  • Problem Solving
  • Resource and Fiscal Management
  • Results Oriented
  • Risk Management
  • Service Oriented
  • Strategic Thinking
  • Creative and Innovative Thinking
  • Development and Continual Learning
  • Research and Analysis
  • Decision-making and Judgment
  • Providing Consultation
  • Ethics and Integrity
  • Enforcing Rules and Regulations
  • Mediating and Negotiating
  • Team Work


Disclaimer: This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.

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